PRIVACY POLICY
Feather & Fire Systems
Feather & Fire Systems ("Feather & Fire Systems," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you may have when you visit our website, submit a form, book a call, purchase a product or service, communicate with us, or use our services.
This is the single Privacy Policy for Feather & Fire Systems and supersedes prior versions.
INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us, including your first and last name, email address, phone number, business or company name, website address, information about your business, marketing or follow-up needs, appointment or scheduling information, messages, form responses, and other information you choose to provide when requesting information, support, or services.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, referring pages, pages visited, and general website usage information.
PURCHASES AND ORDER INFORMATION
When you purchase a product or service from us, we collect the information needed to process and deliver your order, such as your name, email address, what you purchased, and order details. Payment is processed by third-party payment processors; we do not receive or store your full payment card number. We retain order records for accounting, tax, customer support, and legal purposes.
CLIENT PROJECT INFORMATION
If you engage us for personalized services, you may provide business information, data files, and other materials needed to perform your project. We use that information only to perform and support your services, as described in our Personalized Services Terms. Working copies of client-provided files are deleted within 30 days after a project is delivered; we retain a copy of the final deliverable and ordinary project records.
HOW WE USE YOUR INFORMATION
We may use the information we collect to respond to your questions, inquiries, and requests; schedule and manage calls or appointments; process purchases and deliver products and services; communicate with you about services you have requested; prepare for calls or consultations you request; provide and improve our website, systems, resources, and services; understand how visitors use our website; maintain the security and functionality of our website and systems; send administrative or service-related communications; send marketing communications when you have provided appropriate consent; and comply with applicable legal obligations.
We do not sell your personal information.
HOW WE SHARE INFORMATION
We may share information with trusted service providers that help us operate our business and provide our services, including providers that support website hosting, forms, scheduling, customer relationship management, email, text messaging, analytics, payment processing, and other business functions.
These providers may process information on our behalf only as reasonably necessary to provide their services.
We may also disclose information when required by law or when we reasonably believe disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or abuse, enforce our agreements, or protect the safety of our users or others.
EMAIL COMMUNICATIONS
If you submit a form, request information, book a call, purchase a product or service, or otherwise contact us, we may send you communications necessary to respond to your request, deliver your purchase, or manage your appointment or service.
Submitting an inquiry or booking form does not automatically subscribe you to unrelated marketing emails unless you separately provide the appropriate consent.
If you consent to receive marketing emails from us, you may unsubscribe at any time by using the unsubscribe link included in those communications.
TEXT MESSAGING AND SMS
If you provide your phone number and consent to receive text messages from Feather & Fire Systems, we may send you text messages related to your inquiry, appointment, requested services, or other communications you have agreed to receive.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at support@featherandfiresystems.com.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
We do not sell or share your mobile phone number or SMS consent information with third parties for their own marketing or promotional purposes.
We may use service providers to help deliver text messages and manage communications. Information may be provided to those service providers only as reasonably necessary for them to perform those services on our behalf.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and third-party services we use may use cookies, pixels, or similar technologies to provide website functionality, understand how visitors use our website, improve performance, remember preferences, and support analytics or marketing activities.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how portions of the website function.
ANALYTICS AND THIRD-PARTY SERVICES
We may use third-party platforms and service providers to operate our website, forms, scheduling tools, communications, analytics, advertising, and other business functions.
These third parties may collect or process information according to their own privacy policies and terms.
Our website may also contain links to third-party websites or services. Feather & Fire Systems is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of third-party services you choose to use.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect the personal information we collect.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, communicate with you, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and the reason it was collected. As described above, working copies of files provided for a personalized service project are deleted within 30 days after the project is delivered; order records and final deliverables are retained as business records.
YOUR PRIVACY CHOICES
Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to certain personal information we maintain about you, request correction of inaccurate information, request deletion of certain personal information, opt out of marketing communications, withdraw certain consent you previously provided, or request information regarding how your personal information is used or disclosed.
To make a privacy-related request, contact us at support@featherandfiresystems.com. We may need to verify your identity before completing certain requests.
CHILDREN'S PRIVACY
Our website and services are intended for adults and businesses and are not directed to children under 18.
We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take reasonable steps to delete it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
CONTACT US
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us:
Feather & Fire Systems Email: support@featherandfiresystems.com Website: featherandfiresystems.com