REFUND & CANCELLATION POLICY

Last Updated: October 10, 2026

Feather & Fire Systems ("Feather & Fire Systems," "we," "us," or "our") sells digital products, personalized services, and subscription-based services. This Refund & Cancellation Policy explains when refunds are and are not available for each type of purchase. It applies to every purchase made from Feather & Fire Systems, wherever the purchase takes place, unless a written agreement for a specific purchase states different refund terms — in that case, the written agreement for that purchase controls.

Questions about this policy, or a refund request, go to one place: support@featherandfiresystems.com.

1. DIGITAL PRODUCTS

Digital products are delivered electronically, and delivery is complete when the product files or access are made available to you (by download, email, or your account). Because a delivered digital product cannot be returned, all digital product sales are final and no refund is available once delivery has occurred, except in the situations listed in Section 2.

Before purchasing, please review the product description carefully, including what is included, the format, and any software or technical requirements.

2. EXCEPTIONS FOR DIGITAL PRODUCTS

We will repair, replace, re-deliver, or — if none of those resolves the problem — refund a digital product purchase when:

Duplicate charge. You were charged more than once for the same purchase.

Defective file. A product file is corrupted, cannot be opened, or is materially incomplete, and we are unable to repair, replace, or re-deliver a working copy.

Non-delivery. We fail to deliver the product you purchased and cannot complete delivery.

To request help under this section, email support@featherandfiresystems.com within 14 days of purchase with your order information and a description of the problem. We will first work to fix the delivery or the file; a refund is issued when the problem cannot be resolved.

3. PERSONALIZED SERVICES

Personalized services are services we perform or configure for your business, as described in our Personalized Services Terms. Cancellation and refund treatment depends on how far the project has progressed:

Before work begins. If you cancel in writing before we have begun work on your project, you will receive a full refund of the amount paid for that project.

After work has begun, before delivery. If you cancel in writing after work has begun but before delivery, you will receive a partial refund. The refund covers the portion of the project fee attributable to work not yet performed; the portion attributable to work already completed is not refundable. We will confirm the refund calculation to you in writing.

After delivery. Once a personalized service has been delivered, no refund is available for that service. Delivery does not end our responsibility for our own errors: errors we made in the delivered work are corrected free of charge when reported within the correction window stated in our Personalized Services Terms.

Work is considered begun when we start performing, configuring, or preparing your project after payment and receipt of the materials your project requires, as described in our Personalized Services Terms.

A project that we decline, or that cannot proceed because required materials were not provided, is handled under our Personalized Services Terms; if no work has begun and the project does not proceed, amounts paid for that project are refunded in full.

4. SUBSCRIPTIONS AND RECURRING SERVICES

For services billed on a recurring basis (such as monthly plans):

You may cancel at any time by emailing support@featherandfiresystems.com or through any cancellation method we provide for that service.

Cancellation takes effect at the end of the current paid billing period. Your service remains active until that date.

No refunds are issued for partial billing periods, and amounts already charged for the current period are not refundable, except where Section 2 applies or a written agreement states otherwise.

Cancelling a subscription does not cancel or refund separate one-time purchases, and does not create any obligation to return digital products already delivered.

5. HOW REFUNDS ARE ISSUED

Approved refunds are issued to the original payment method used for the purchase.

We process approved refunds within 10 business days of approval. The time until funds appear in your account depends on your payment provider.

Charges for third-party software, platforms, advertising, usage, or other external costs paid to third parties on your behalf are not refundable by us; they are governed by those providers' own policies.

If a payment is disputed or charged back through your payment provider while a refund request is open with us, we may pause our review until the provider's process concludes, so the same charge is not refunded twice.

6. HOW TO CANCEL OR REQUEST A REFUND

Email support@featherandfiresystems.com with:

the name and email address used for the purchase,

the order or payment information, if available, and

what you are requesting (cancellation, refund review, or delivery help).

Written requests to that address are the official record of a cancellation's date and time.

7. CHANGES TO THIS POLICY

We may update this policy from time to time. The version in effect on the date of a purchase governs that purchase. Updates will be posted with a revised "Last Updated" date.

CONTACT

Feather & Fire Systems Email: support@featherandfiresystems.com Website: featherandfiresystems.com